If you are not satisfied with the service you have received from Acorn Finance 2012 Ltd you should contact us by telephone, email, or in writing and let us know what your complaint is about. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. We have 40 days to respond to your complaint.


If you are not satisfied with our response to your complaint, you may refer the matter to FSCL by emailing info@fscl.org.nz or calling FSCL on 0800 347257. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.