FAQs

Not sure if you should get a loan? Look at the videos called "It's all good" from the NZ Commerce Commission which explain your rights. It's all good

You have the right to cancel your loan credit contract up to 9 days after the contract is signed. If you do cancel your contract, we can charge you for any reasonable expenses that had to be paid in connection with the Credit Contract. We can also charge any interest accrued for the period from the day you received the loan until the day you repaid the balance. Please refer [...]

We use Ezidebit to process Direct Debit payments on our behalf. Click on Direct Debit Form Example to see the Terms and Conditions.

Our Credit Contracts follow the recommended practice as outlined in New Zealand Legislation. Click here to see an Example of a Credit Contract

Either send an email or letter to Acorn Finance advising your new contact details. Alternatively you can phone on 09 419 8984 and ask us to update your details. Contact Acorn Finance 09 419 8984 Fax 09 4198924

If you are not satisfied with the service you have received from Acorn Finance 2012 Ltd you should contact us by telephone, email, or in writing and let us know what your complaint is about. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by [...]

Yes you can. Please contact us to get a final settlement figure. Since you only pay interest up to settlement day, it is important to advise the exact date you plan to make the final payment.

To find out your outstanding balance we suggest you log on to our website with your email address and password using the Client Login option. Alternatively, you can either email or phone us and request your current balance, next payment amount and due date. If you want a copy of your loan statement send your request by email to info@acornfinance.co.nz. Alternative use the Client Login to check out your account and payments. [...]

When your loan was approved you signed a copy of the contract. If you need another copy, please send an email to info@acornfinance.co.nz and ask us to send you a copy of your loan contract. Alternatively you can log on to our website with your email address and password to view your loan history with us. Use Client Login.

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to the creditor for a hardship variation. To apply for a hardship variation, you need to: Make an application in writing; and Explain your reason(s) for the application; and Request one of the following: (a) [...]