Can I cancel my credit contract?

You have the right to cancel your loan credit contract up to 9 days after the contract is signed. If you do cancel your contract, we can charge you for any reasonable expenses that had to be paid in connection with the Credit Contract. We can also charge any interest accrued for the period from the day you received the loan until the day you repaid the balance. Please refer [...]


How do I make a complaint?

If you are not satisfied with the service you have received from Acorn Finance 2012 Ltd you should contact us by telephone, email, or in writing and let us know what your complaint is about. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by [...]


How can I get a copy of my loan statement and outstanding balance?

To find out your outstanding balance we suggest you log on to our website with your email address and password using the Client Login option. Alternatively, you can either email or phone us and request your current balance, next payment amount and due date. If you want a copy of your loan statement send your request by email to info@acornfinance.co.nz. Alternative use the Client Login to check out your account and payments. [...]


Where can I find a copy of my loan contract?

When your loan was approved you signed a copy of the contract. If you need another copy, please send an email to info@acornfinance.co.nz and ask us to send you a copy of your loan contract. Alternatively you can log on to our website with your email address and password to view your loan history with us. Use Client Login.


What if I have Unforeseen Hardship during the term of the loan?

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to the creditor for a hardship variation. To apply for a hardship variation, you need to: Make an application in writing; and Explain your reason(s) for the application; and Request one of the following: (a) [...]

Go to Top